Refunds & Cancellations

Last updated: July 2026

Cancellations

• You can cancel free of charge any time before your order is packed — message us with your order ID as soon as possible.
• Once a crate is packed or shipped it can't be cancelled, since each one is styled to order.
• Custom/personalised orders (via Instagram DM) can't be cancelled once we've started curating them.

Refunds

• Eligible refunds (cancelled orders, unserviceable pincodes, items unavailable) are processed to the original payment method within 5–7 business days.
• Failed online payments that were debited are auto-refunded by the payment gateway/bank, typically within 5–7 business days.

Damaged, defective or wrong items

• Please record a clear unboxing video/photos and message us within 48 hours of delivery.
• Verified cases get a replacement of the affected items, or a refund/store credit where a replacement isn't possible.

What we can't accept

Because hampers contain personal-use accessories and edible treats, we can't accept returns for change of mind after delivery. If something's genuinely wrong, we'll always sort it — that's a promise.